Privacy Policy

Controller & contact

Controller: NeonHarbor SIA (SIA), registration No. 40203598174, VAT: LV40203598174, Skanstes iela 25, Skanstes City, Rīga, LV-1013, Latvia. Email: contact@zingolv.com. Phone: +371 2678 4921.

What data we collect

• Account data: username, email, password hash, authentication tokens, age/consent flags (if applicable).
• Gameplay & usage: in-game actions, scores/progress, session timestamps, fraud/abuse signals.
• Device & technical: IP address, device/browser identifiers, OS, language, referral/URL data, log files.
• Analytics: aggregated usage metrics and events (may use cookies or similar technologies where required).
• Support communications: messages and attachments you send, and our responses.

Purposes & lawful bases (GDPR)

• Provide the Service (account access, gameplay features): performance of a contract (Art. 6(1)(b)).
• Security, fraud prevention, service reliability: legitimate interests (Art. 6(1)(f)).
• Customer support: contract (Art. 6(1)(b)) and/or legitimate interests (Art. 6(1)(f)).
• Legal obligations (accounting, compliance, responding to lawful requests): legal obligation (Art. 6(1)(c)).
• Optional analytics/marketing cookies (where required): consent (Art. 6(1)(a)); you can withdraw consent at any time.

Sharing & processors

We may share personal data with service providers acting as processors (e.g., hosting, analytics, email delivery, customer support tools) under contractual safeguards. We may also disclose data to authorities or advisors where required by law or to protect our rights.

International transfers

If data is transferred outside the EEA, we use appropriate safeguards such as the European Commission’s Standard Contractual Clauses (and, where applicable, additional measures). You can request information about safeguards via contact@zingolv.com.

Retention

We keep personal data only as long as needed for the purposes above: account data for as long as your account is active; security logs typically up to 12 months; support records typically up to 24 months; and longer where needed to meet legal obligations or resolve disputes. We may anonymize/aggregate data for statistics.

Security

We use administrative, technical, and organizational measures designed to protect personal data (e.g., access controls, encryption in transit where supported, and monitoring). No method of transmission or storage is 100% secure.

Your GDPR rights

• Access, rectification, erasure, restriction, and data portability.
• Objection to processing based on legitimate interests.
• Withdraw consent at any time (where processing is based on consent).
• Lodge a complaint with the Latvian Data State Inspectorate (Datu valsts inspekcija) or your local EU authority.

To exercise rights, contact contact@zingolv.com. We may ask to verify your identity.

Children

The Service is not intended for children under 16 in Latvia. If you believe a child has provided us personal data, contact us to request deletion.

Changes

We may update this Policy from time to time. The “Last updated” date shows the latest revision.